1. Introduction

Sanabil (referred to as “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the Sanabil mobile app (“App”). By using our App, you agree to the terms described here.

2. Information We Collect

We may collect the following types of personal and non‑personal information:
Identifiers & Contact Info: Name, email address, mobile number when you register or contact support.
Device & Usage Data: Information about your device (model, OS version), mobile advertising ID, crash logs, usage analytics, and session data for app performance and improvements.
Financial & Transaction Data: With your permission, financing application details, payment history, transaction amounts, due dates, and approval status.
Location Data: Precise or approximate location via GPS or IP only if necessary for app operations (e.g., finding nearby service centers).
Communications: In-app support chats or emails to customer support.

3. How We Use Your Information

We use your information to:
Operate, maintain, and enhance app features and performance. Process financing applications, payments, and manage transactions. Provide customer support and respond to in-app inquiries. Send important notices (such as payment reminders and policy updates). Analyze usage trends and improve App functionality. Comply with legal obligations and enforce our Terms of Service.

4. Sharing Your Information

We may share your data with:
Service Providers: Third-party vendors who support app operations (e.g., payment processors, cloud hosting, analytics).
Legal & Compliance Entities: Authorities when required by law or to prevent fraud, enforce policies, or protect rights.
Business Transfers: In corporate transactions like mergers or asset sales (subject to confidentiality obligations).
With Your Consent: Whenever you explicitly authorize.

5. Google Play Services & APIs

Our App uses Google Play services, such as Google Analytics for Firebase, crash reporting, and device identifiers. This data is covered under Google's privacy terms. Learn more in Google's official documentation.

6. Your Choices

Account Info: You may review and update personal details via your account settings.
Push Notifications: Turn off or on notifications via device settings.
Analytics & Ads: Opt out of personalized ads via device-level settings.
Location Data: Manage location permissions in your device settings at any time.

7. Data Retention

We keep your data only as long as needed for business operations, legal compliance, or until you delete your account. Certain data may remain archived for a reasonable time per our legal obligations.

8. Security

We use industry-standard measures—including encryption and access controls—to protect your data. While we strive for robust security, transmission over the internet is never 100% secure.

9. Children’s Privacy

Our App is not intended for children under 18. We do not knowingly collect personal information from anyone under 18. If we discover such data has been collected, we will promptly delete it.

10. International Transfers

Data may be stored and processed in different countries. We take steps to ensure appropriate protections when transferring your data internationally.

11. Policy Updates

We may update this Privacy Policy occasionally. We’ll post a new version with the “Last updated” date at the top. For significant changes, we may notify you via in-app notice or email.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Phone : 610913333
Email: support@sanabil.so
Postal Address: Makkah Al Mukaramah Rd, Tayo Bldg, Hodan, Mogadishu